Downgrading the plan

Hi!
I’ve downgraded my current plan to the Free one, but I’d already paid the anual fee… Can I recover the money in my bank account?
Thanks!

Hi @Alicia_Labian, We will contact you via email regarding this.

Meanwhile, for the benefit of the product and the community here we would love to hear more about what was missing for you, and what we can do to improve the product for your use case(s).

Regards,
Matt