Automations not applying to each row

❓ Questions & help
1

I have attempted to find the answer and I can’t see anything about this. I have set up an automation to send an email 2 days before a date.

Each row has the same information parts (particularly, an email address, and a date. ) Yet when I go to run a test run on the automation, only about 10 rows show up as a possible test run (out of 39).

I’ve had issues in the past with some of my automations not getting emails to everyone and I assumed that they were having it go to junk mail. Now I’m wondering if there is a flaw in how I’m setting these up since it only seems to be applying to some rows.

I assumed that if I have 39 rows, all 39 rows would be subject to the automation, but it appears that not all of them are.

What am I missing?

2

Hello @Rise_Up_PNW -

Automations apply to all rows in the Table region of a Sheet ( ie all rows below the header row).

Can you please check if there are logs for your Automation’s runs in the Automations History tab in the your Workspace details page?

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3

In the log is says it was run, but also says 0 actions. I sent some screenshots.

(Attachment Automation Troubleshooting.pdf is missing)

4

Zero Actions most likely means that it evaulated a IF condition and chose a branch that has nothing to execute. Could you please provide a screenshot of your automation?
Or submit a support ticket - with the screenshots.